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Custom Ring Return Policy

Our custom designs and Special Ring offers, include some of the most beautiful jewelry ever produced. Since our custom design, ring special offers, and jewelry are one of a kind, designed just for the client, we are unable to accept returns on any custom or special offers.. Any ring ordered in other than the base configuration shown on the site or other than White Gold is considered custom and therefore not returnable. For questions about our custom design policies please call customer service @800-682-1799. All deposits for CAD fees are not refundable if merchandise is not put into production.

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