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Shipping & Returns


Shipping and Packaging

All of our rings and jewelry are packaged in beautiful presentation boxes that come enclosed in a second outer box.

 Shipping in the U.S.

Our orders in the USA are shipped FREE via USPS PRIORITY MAIL with signature confirmation. Insurance is included FREE OF CHARGE! Expedited Shipping via USPS, UPS and Fedex is also available. If you need your order expedited, please call Customer Service.
800-259-0158.
 


 

International Shipping

International shipping rates to most countries are provided upon request; contact Customer Service @800-259-0158. Insurance is included FREE OF CHARGE! Please note that your country may impose customs and import duties or taxes that you must pay because your order originated outside of your home country. These fees are your responsibility and are separate from the cost you paid for your merchandise and shipping. If you have any questions regarding import duty taxes you should contact your country’s customs and tax authorities for clarification before ordering.

 


 

Return Policy

We want you to be delighted with your purchase from EcoStarDiamond.com. Our return policy is designed to give you plenty of time to get acquainted with your jewelry. If you are not completely satisfied with your purchase for any reason, you have a full 30 days to return your merchandise. The 30 days are counted from the day you receive your order from us, not the date you placed the order. All returns & exchanges must contain merchandise in new condition including the original jewelry box it came in. You may use your own outer shipping box or you may reuse the box we originally shipped your order in. Please call or email us for a Return Authorization number. 


 

Custom Ring Return Policy

Our custom designs include some of the most beautiful jewelry ever produced. Since our custom design rings and jewelry are one of a kind, designed just for the client, we are unable to accept returns on any custom work. Any ring ordered in other than the base configuration shown on the site or other than White Gold is considered custom and therefore not returnable. For questions about our custom design policies please call customer service @800-259-0158. All deposits for CAD fees are not refundable if merchandise is not put into production.

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