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Lifetime Guarantee

 


FREE LIFETIME MANUFACTURING WARRANTY

EcoStarDiamond.com wants to help you change your life and keep you as a customer for life as well. We provide you with a 100% satisfaction guarantee. You have 30 days to return or exchange your stock ring for a no questions asked-100% refund. 

We stand behind the quality and craftsmanship of our jewelry. EcoStar Diamond offers a free lifetime warranty against manufacturing defects on all EcoStar Diamond fine jewelry. 

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to EcoStar Diamond for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, EcoStar Diamond will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than EcoStar Diamond will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or from other damage.

 EcoStar Diamond also recommends that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us for more information.

FREE LIFETIME DIAMOND UPGRADE

EcoStar Diamond is proud to offer free lifetime diamond upgrade. Any loose lab-created diamond purchased from EcoStar Diamond, can be exchanged for credit equivalent to the original purchase price for a new lab-created diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, settings and jewelry.. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new lab-diamond before any credit is applied. If the upgraded diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by EcoStar Diamond. We will recycle gold or platinum jewelry and offer a credit based on current metal prices. Please call us for more information on our diamond upgrade policy.

ECOSTAR DIAMOND TEMPORARY SETTING OPTION

If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 14k White Gold  solitaire engagement ring. Within 60 days of your initial purchase, you and your fiance may return the temporary mounting and choose from our extensive catalog of customized mountings. A $50.00 refurbishing fee will be deducted from the purchase price of the 14K White Gold  engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please call us to learn more about this option.

 

If you have any question or concerns, you can contact us by calling 800-259-0158, or email us at: info@EcoStarDiamond.com

We appreciate the opportunity to be of service! The entire staff at EcoStar Diamond...

 

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