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Return Policy
Custom Ring Return Policy
Our custom designs include some of the most beautiful jewelry ever produced. If your lab diamond gem ever fades, discolors or becomes damaged, your diamond-simulant stone will be replaced...Free of Charge! Since our custom design rings and jewelry are one of a kind, designed just for the client, we are unable to accept returns on any custom work. Any ring ordered in other than the base configuration shown on the site or other than White Gold is considered custom and therefore not returnable. For questions about our custom design policies please call customer service @800-259-0158. All deposits for CAD fees are not refundable if merchandise is not put into production.