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Order Details
Shipping & Packaging
All of our rings jewelry are packaged in beautiful presentation boxes that come enclosed in a second outer box.
Shipping - United States
Our orders in the USA are shipped FREE via USPS PRIORITY MAIL with signature confirmation. Insurance is included FREE OF CHARGE! Expedited Shipping via USPS, UPS and Fedex is also available. If you need your order expedited, please call Customer Service.
800-259-0158
Shipping - International
Our orders in the USA are shipped FREE via USPS PRIORITY MAIL with signature confirmation. Insurance is included FREE OF CHARGE! Expedited Shipping via USPS, UPS and Fedex is also available. If you need your order expedited, please call Customer Service.
800-259-0158
Return Policy
We want you to be delighted with your purchase from EcoStarDiamondcom. Our return policy is designed to give you plenty of time to get acquainted with your jewelry. If you are not completely satisfied with your purchase for any reason, you have a full 30 days to return your mechandise. The 30 days is counted from the day you receive your order from us, not the date you placed the order. All returns & exchanges must contain merchandise in new including the original jewelry box it came in. You may use your own outer shipping box or you may reuse the box we originally shipped your order in. Please call or email us for a Return Authorization number.
Custom Ring Return Policy
Our custom designs include some of the most beautiful jewelry ever produced. .Since our custom design rings and jewelry are one of a kind, designed just for the client, we are unable to accept returns on any custom work. Any ring ordered in other than the base configuration shown on the site or other than White Gold is considered custom and therefore not returnable. For questions about our custom design policies please call customer service @800-259-0158. All deposits for CAD fees are not refundable if merchandise is not put into production.
Lifetime Guarantee
EcoStarDiamond.com wants to help you change your life and keep you as a customer for life as well. We provide you with a 100% satisfaction guarantee. You have 30 days to return or exchange your stock ring for a no questions asked-100% refund. Shipping is covered by EcoStarDiamond.com. We don't cover loss or theft of ring. We suggest Jewelers Mutual Insurance to insure your ring or jewelry against loss, theft, or mysterious dissappearance.
